Fingerprint-based smart kiosk is an interactive self-service kiosk which need the users to insert their identity card into the slot and subsequently validate the identity card by placing their thumb on the fingerprint scanner. It takes merely two minutes for an authentication to be successfully validated. Fingerprint-based smart kiosk consists of two functions. Upon successful identifying and verifying via fingerprint system, members could obtain the activation code to create an i-Akaun to access myEPF portal. Besides, members are able to print out the latest update on the fund. This fingerprint-based greatly enhanced the effectiveness and the efficiency of EPF services. With the basic services redundant out of the way, officers can focus their tasks on more complex human interactions. Therefore, the number of people physically visiting the counters reveals the number of complaints received decreased distinctively.
This electronic service offering members the convenience of retrieving their latest statements in a matter of second. It recorded a total of 1.04 million transaction in quarter one 2008 which up 20.4 per cent from 865, 320 transactions in the fourth quarter of 2007. The EPF has introduced 136 smart kiosk at EPF offices nationwide, with another 32 at other strategic locations such as Institute Jantung Negara, RHB Bank, CIMB Bank and others and the amount of this smart kiosk will be increased at other convenient locations in the near future.
How smart kiosk works :
- Touch the screen and select the languages
- Insert your identity card at the left of the card reader
- Put your right thumb print
- Select the services wanted whether to activate your i-Akaun or print the statement
- Choose to print the statement
- Smart kiosk will print your statement
- Do not forget to take your identity card
References
Nice Information ! Information Kiosk System
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